1. Who we are
Claw Labs is a web design, development and digital services studio based in the UK.
We build websites, web applications, branding, AI tools and media for clients.
2. Definitions
“We”, “us” and “Claw Labs” refer to the studio.
“You” refers to the client or user of our website or services.
“Services” refers to any work we provide, including web design, development,
branding, media, AI tools or support.
3. Working together
We aim to work clearly and collaboratively.
Before work begins, we will provide a written outline, proposal or message that confirms:
- The scope of work
- The price and payment terms
- A rough timeline
- Any specific requirements or content you must provide
4. Project scope and changes
Your project includes only the items agreed in writing.
If you request additional features, pages, integrations or changes outside the agreed scope,
we will provide a revised quote or add-on fee.
5. Payments & deposits
- Most projects require a deposit, usually 30–50%, before work begins.
- The remaining balance is due on completion or milestone stages.
- Invoices must be paid within the timeframe shown, typically 7–14 days.
- Late payments may result in paused work until payment is received.
6. Cancellation & refunds
You may cancel a project at any time by contacting us in writing.
The following terms apply:
6.1 For business clients (B2B)
Business clients do not have an automatic cooling-off period.
If a project is cancelled:
- The deposit is non-refundable.
- You must pay for any work completed up to the date of cancellation.
6.2 For consumer clients (B2C)
If you are a private individual acting as a consumer, you have a 14-day statutory right to cancel
from the date of agreeing to the contract, unless:
- You request that work begins immediately, and
- You acknowledge that the right to cancel will be waived once the service is fully delivered.
If you cancel after work has begun, you must pay for the work completed up to the date of cancellation.
7. Starting work early
If you ask us to begin work before the 14-day cooling-off period ends,
you agree that:
- You waive the right to cancel once the service is fully delivered.
- You will pay for any work completed if you cancel early.
8. Timeline & delays
- We will give estimated timelines but cannot guarantee exact dates.
- Delays may occur if content, payments, feedback or access is late.
- We will always communicate openly about progress.
9. Your responsibilities
- Providing accurate information, text and images.
- Ensuring you have rights to use any provided content.
- Providing timely feedback and approvals.
- Keeping backups of your own content. We keep backups during the project only.
10. Ownership & intellectual property
- You own the final website or app once the project is fully paid for.
- We retain ownership of any underlying tools, frameworks or templates used to build the project.
- Licensing for third-party assets, such as fonts, plugins or stock images, may be subject to their own terms.
11. Portfolio rights
We may display your project in our portfolio, unless you request otherwise in writing.
12. Support, maintenance & updates
Support after launch is not included unless:
- You have an active Care Plan, or
- We agree to a one-off support job.
13. Liability
We aim to deliver reliable work, but to the extent permitted by law:
- We are not liable for indirect or consequential losses.
- We are not responsible for loss of earnings, data or business.
- Our total liability is limited to the amount you paid for the service.
14. Third-party services
Hosting, domains, email services, analytics and other external platforms are subject to their own terms.
We are not responsible for outages or issues caused by third-party providers.
15. Termination
We may pause or end a project if:
- Payments are overdue, or
- Communication is inactive for an extended period, or
- You breach these Terms.
16. Governing law
These Terms are governed by the laws of England and Wales.
17. Contact
For questions about these Terms, contact:
Email: brightfoundry.contact@gmail.com
